Hey There, Let's Talk Privacy
Look, we get it - nobody actually enjoys reading these things. But since we're asking you to trust us with your prized European ride and your personal details, we figured you deserve to know exactly what we do with your information.
At Mythral Atspire Auto Repair, we're not just careful with your BMW's engine - we're equally careful with your data. This policy breaks down what info we collect, why we need it, and how we keep it safe. No fancy legal jargon, just straight talk from one car enthusiast to another.
By using our website or services, you're agreeing to the terms laid out here. If something doesn't sit right with you, give us a shout at service@mythralatspire.info and we'll chat about it.
What Information Do We Collect?
We're not in the business of collecting stuff we don't need. Here's what we actually gather:
When you book an appointment or reach out to us, we'll need the basics:
- Your name (first and last)
- Phone number - gotta be able to call when your Porsche is ready
- Email address for confirmations and service updates
- Mailing address (mainly for invoicing)
This is where things get interesting for us gearheads:
- Make, model, and year of your vehicle
- VIN (Vehicle Identification Number) - helps us pull up the right specs
- Mileage and service history
- Any modifications or performance upgrades you've done
- Previous issues and repair records
For obvious reasons, we need payment details:
- Credit card info (we use secure payment processors, not stored on our end)
- Billing address
- Transaction history for warranty and record-keeping
Note: We don't actually store your full credit card numbers - that's handled by our certified payment processor.
Like most websites, we collect some technical stuff automatically:
- IP address and browser type
- Pages you visit and how long you hang around
- Where you came from (referral sources)
- Device info (desktop, mobile, tablet)
This helps us make the site better and catch any technical hiccups.
What Do We Actually Do With This Info?
We're not selling your data to sketchy marketers or anything shady like that. Here's exactly what we use your information for:
Service Delivery
Scheduling appointments, performing diagnostics, ordering parts, and keeping you updated on your vehicle's status. The bread and butter stuff.
Communication
Sending appointment reminders, service updates, and occasional maintenance tips. We won't spam you with promotional nonsense unless you ask for it.
Record Keeping
Maintaining your service history so we can track what's been done and what might need attention down the road. Super helpful for warranty claims too.
Website Improvements
Understanding how folks use our site so we can make it less of a pain to navigate. We're mechanics, not web designers, so we need all the help we can get.
Legal Compliance
Meeting Canadian privacy laws, tax requirements, and keeping records in case there's ever a dispute. The boring but necessary stuff.
Safety & Fraud Prevention
Protecting both you and us from fraudulent transactions and keeping our systems secure. Can't be too careful these days.
Who Else Sees Your Information?
We're pretty protective of your data, but there are a few situations where we need to share it. Here's the complete rundown:
Service Partners & Vendors
Sometimes we need backup from other pros:
- Parts suppliers - Need your VIN to order the right components
- Payment processors - Handle transactions securely (they've got way better security than we could ever build)
- Diagnostic software providers - Some specialized tools are cloud-based
- Specialty subcontractors - For jobs like upholstery work or glass replacement
Legal Requirements
If the law says we gotta share, we gotta share:
- Court orders or legal processes
- Government agencies (like tax authorities)
- Law enforcement if there's suspected illegal activity
- Regulatory bodies if they come knocking
Business Transfers
If we ever sell the business or merge with another shop (not planning on it, but you never know), your info would transfer to the new owners. We'd let you know if this happens.
What We DON'T Do
Just to be crystal clear:
- We don't sell your data to marketers
- We don't rent out customer lists
- We don't share your info with random third parties
- We don't post your info publicly without permission
How We Keep Your Data Safe
We take security seriously - probably more seriously than we take our coffee breaks. Here's what we do to protect your information:
🔒
Encryption
All sensitive data is encrypted both in transit and at rest. We use industry-standard SSL certificates for the website.
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Access Controls
Only authorized staff can access customer data, and we track who looks at what. No snooping allowed.
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Regular Backups
Your service records are backed up regularly so nothing gets lost if something goes sideways with our systems.
🔥
Firewalls
Multiple layers of firewall protection keep the bad guys out of our network and systems.
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Secure Devices
All our computers and tablets have password protection and automatic lockouts. No leaving things logged in.
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Secure Disposal
When we need to get rid of old records, we shred paper docs and securely wipe digital files.
Real talk: No system is 100% hack-proof, and we won't pretend ours is. But we do everything reasonably possible to keep your data secure. If there's ever a breach, we'll let you know right away and tell you what happened and what we're doing about it.
Your Privacy Rights (Yeah, You've Got 'Em)
Under Canadian privacy laws, you've got some solid rights when it comes to your personal information. Here's what you can do:
You can ask to see what personal information we have on file for you. We'll send you a copy within a reasonable timeframe (usually within 30 days). Just shoot us an email or give us a call.
If something's wrong or outdated (like you moved or got a new phone number), let us know and we'll fix it. Easy peasy.
You can ask us to delete your personal information, and we'll do it - with some exceptions. We might need to keep certain records for legal or accounting purposes (like tax stuff), but we'll explain if that's the case.
Want to take your service records somewhere else? No hard feelings. We can provide your data in a commonly used format so you can transfer it to another shop.
Don't want marketing emails? No problem. Every email we send has an unsubscribe link. We'll still need to send you service-related stuff (like "your car is ready"), but the promotional stuff stops immediately.
If you think we've mishandled your data, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather you talk to us first so we can sort it out directly.
How to Exercise These Rights
Just reach out to us:
We'll verify your identity (to make sure someone's not pretending to be you) and then take care of your request.